Frequently Asked Questions
FAQ
Section 1: Issues related to orders
Q: I added an item to my cart, but when I tried to pay, the item was no longer there.
When an item has been placed in the cart, it is not removed from our stock. Only once payment is finalized is your item secure.
For instance, if two people put the last item in stock into their cart at the same time, the first person to finalize payment will receive the item, said item will disappear from the other person's cart when trying to finalize payment.
Q: I did not receive a confirmation email.
Frequent issues with emails and their solutions
・The email address you registered when ordering is incorrect.
→ Please email us with your correct email address.
・ The confirmation email was incorrectly marked as spam.
→ Please alter your mail settings so that emails ending in "njpw.co.jp" can be received normally.
・The e-mail address before the @ mark looks odd
→ Please consider using a different email address or contacting your email provider.
Q: Please send multiple order numbers together.
Unfortunately, it is not possible to bundle multiple order numbers.
If you wish to bundle them, you will need to cancel all your orders and re-order in a single order. There is a possibility that some items may run out of stock in the meantime, so please take care.
* If you wish to cancel your order, please send us an email.
Q: Can I specify a delivery date?
We cannot specify specific delivery dates when fulfilling an order, please take see your confirmation email for more information on how to contact your delivery provider.
Section 2: Issues related to returns
Q: My clothes do not fit, can I exchange them?
We cannot exchange goods after purchase for sizing issues. Please check the size carefully before purchasing. Information about sizes can be found in the description of each item.
Q: I received a defective product
We will replace it with a non-defective item after we have confirmed the defect, please contact us via email about the defect. (This is limited to articles that were purchased within one week and are unused)
You will be contacted separately about the returns procedure. Additionally, you will not be held liable for any further payment (such as postage) for the return of defective goods.
You must contact us within 3 weeks of the expected delivery date in order to make a return.
Q: I would like to return my item for another reason.
We can only accept returns in the case of defects. We cannot accept returns for sizing mistakes. Thank you for your understanding.
Q: I'd like to exchange (or return) an item I bought at an NJPW wrestling match because the the size is incorrect.
As mentioned to you at the venue, we we do not accept returns or exchanges except in the case of defective products. Thank you for your understanding.
Q: I have not yet received my package, where is it?
First, please check with the carrier and your local post office. If you still haven't received it, please contact us within 3 weeks after the expected delivery date to make a claim. We cannot accept claims made 4 weeks after the expected delivery date.
Section 3: Issues related to specific items
Q: Please let me know when items are re-stocked.
We cannot inform you when individual products are back in stock. Please stay tuned to NJPW social media and the official website for more information.
Q: What size are the clothes?
Most T-shirts conform to standard American sizes. Some goods imported from Japan, for example hoodies and tracksuits, will be Japanese sizes.
The dimensions of each size is posted in the description column of each product, so please refer to them.
Japanese standard sizes are typically around half a size smaller than their Western equivalents.
Q: I saw an item on the Tokon Shop but it is not on this site. Can I buy it?
If a product is not listed on this site, it is not available. Stock may be added in the future, so please stay tuned to NJPW social media and the official website for more information.